Real-Time Analyst with English (CS team)

Logo of HRS Bulgaria EOOD

HRS Bulgaria EOOD

Regular employment / Remote Work

0 - 15 years of experience

Full Time

Sofia, Bulgaria


  • Monitoring incoming volumes In Queues, reporting on Daily attendance schedule adherence of agents in real-time;
  • Ensuring KPI goals are being met and Intraday reporting on the current day's performance;
  • Monitoring and managing agents working schedule adherence and productivity makes necessary updates
  • Participating in ad-hoc projects as directed by the line manager.

Required skills

Analytical Skills
Customer Satisfaction
Analysis Services
real-time analyst


Food vouchers
Home office
Performance-based bonuses
Transport expenses covered
Job posted 5 days ago