Quality Specialist with German

Upgrade your talent by:

• Performing regular process checks/audits via side by side sit-ins with the team members or data-based process checks
• Tracking and logging customer feedback (internal and external) which is captured via tools, meetings, other means of feedback gathering
• Analyzing all information captured using tools related to Incident management, Customer Satisfaction(CSAT), escalations, and audits
• Using the output from the analysis, prepare Corrective And Preventive Actions (CAPA)
• Working with the respective teams to implement the CAPA, monitor the progress and ensure successful outcome from the implementation
• Supporting the service delivery teams to help achieve high standards of performance and customer handling
• Providing coaching and feedback wherever required
• Ensuring standard operating procedures (SOPs) are available, followed, up to date and maintained
• Communicating and collaborate regularly with various other functions (Recruitment, Training, Operations, Local business, Project Management, Application developers, Reporting) in order to coordinate improvement actions and initiatives
• Presenting all findings and progress to the respective stakeholders on a regular basis

You’ll be a great fit if you have:

• Ability to use and interpret data and information with tools such as Excel, Access, Visio
• Excellent communication skills in English and German.
• Ability to present information in a structured way using slides or any other impactful method
• Previous experience in Quality/Process Improvement is an advantage
• Lean/Six Sigma/QMS experience is an advantage