Quality Specialist with German

Logo of Ingram Micro GBS EOOD

Ingram Micro GBS EOOD

Responsibilities

Upgrade your talent by:

• Performing regular process checks/audits via side by side sit-ins with the team members or data-based process checks
• Tracking and logging customer feedback (internal and external) which is captured via tools, meetings, other means of feedback gathering
• Analyzing all information captured using tools related to Incident management, Customer Satisfaction(CSAT), escalations, and audits
• Using the output from the analysis, prepare Corrective And Preventive Actions (CAPA)
• Working with the respective teams to implement the CAPA, monitor the progress and ensure successful outcome from the implementation
• Supporting the service delivery teams to help achieve high standards of performance and customer handling
• Providing coaching and feedback wherever required
• Ensuring standard operating procedures (SOPs) are available, followed, up to date and maintained
• Communicating and collaborate regularly with various other functions (Recruitment, Training, Operations, Local business, Project Management, Application developers, Reporting) in order to coordinate improvement actions and initiatives
• Presenting all findings and progress to the respective stakeholders on a regular basis

You’ll be a great fit if you have:

• Ability to use and interpret data and information with tools such as Excel, Access, Visio
• Excellent communication skills in English and German.
• Ability to present information in a structured way using slides or any other impactful method
• Previous experience in Quality/Process Improvement is an advantage
• Lean/Six Sigma/QMS experience is an advantage

Required skills

Business Process Improvement
Quality Management
Teamwork
Working efficient both in teams and alone
German
English

Benefits

Additional medical insurance
Company training
Fitness
Fruit and snacks in the office
Home office
Sports card
Team buildings
Job posted 25 days ago