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Player Support Agent with Spanish and English

2000 - 2300 BGN

(net)

Logo of HRS Bulgaria EOOD

HRS Bulgaria EOOD

Regular employment

0 - 15 years of experience

Full Time

Sofia, Bulgaria

Responsibilities

For one of our clients, a company leader in online gaming and entertainment globally rewarded several times, we are looking for:

Player Support Specialist with Spanish and English

Main Responsibilities:

  • Being the point of contact for customer account management queries and resolution handling via email, Live Chat, and telephone;
  • Recording accurate information and maintaining detailed and in-depth records;
  • Logging tasks in accordance with company guidelines;
  • Handling and verifying customers documents;
  • Building and maintaining relationships with existing and new customers;
  • Meeting pre-determined productivity, quality, and targets, as well as providing accurate reports for the activity.

The client offers:

  • Competitive salary and bonuses;
  • Flexible working hours;
  • Food vouchers and transportation allowance;
  • Health Insurance package;
  • Sports card;
  • 20+ days paid leave;
  • Birthday bonus;
  • Great office location;
  • Fancy recreation area;
  • Excellent career development opportunities;
  • Team building events.

Job requirements:

  • Fluent level of Spanish and English (C1);
  • Excellent soft skills, self-confidence, and organizational skills;
  • Customer-oriented attitude;
  • Flexibility, multitasking, and proactivity;
  • Previous experience in BPO field as Customer Support, sales or similar will be considered an advantage;

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

Required skills

Customer Satisfaction
Customer Service
Finance
Understanding Customer Needs
Caring about customers
English
Spanish

Benefits

Additional medical insurance
Additional dental care
Additional days paid annual leave
Annual bonuses
Bonus for childbirth and marriage
Performance-based bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered
Job posted 20 days ago

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