Non-voice Customer Support with German (New Company)

Main responsibilities:

• Respond to customer inquiries via live chat and email in a timely and professional manner;
• Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay;
• Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers.

Our client offers:

• Competitive salary;
• Attractive bonus system;
• Excellent benefit package;
• Great office locations in Sofia;
• Flexible working hours;
• Ability for career and professional growth within the industry;
• A supportive and collaborative work environment.

Job requirements:

• Fluency in German (C1);
• Excellent level of English (B2);
• Availability to work an 8-hour shift with 24/7 coverage;
• Being able to work from the office in Sofia;
• Knowledge or experience in the online gambling industry will be considered as an advantage.

Apply and you will get the full broad information about your possibilities with us!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.