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First Line Technical Support Advisor with German (Fully Remote)

2900 - 3700 BGN

(net)

Logo of HRS Bulgaria EOOD

HRS Bulgaria EOOD

Regular employment / Remote Work

0 - 15 years of experience

Full Time

Sofia, Bulgaria

Responsibilities

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!


The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.


Our partner is one of the leading outsourcing companies in Bulgaria. They are looking for a First Line Technical Support with German to join their team in Bulgaria. The person will have the opportunity to build a good professional relationship with the clients and improve their experience as users.


Main Responsibilities:


  • Performing level 1 technical support of company employees via email, chat and phone;
  • Providing general technical guidance and assistance in problem-solving to corporate users from international companies ;
  • Diagnosing and resolving technical issues, related to laptops, desktops, tablets, phones, routers, Microsoft office package and other applications;
  • Troubleshooting email, VPN and other issues.


The Client Offers:

  • Excellent salary and bonus system;
  • Nice and friendly multicultural atmosphere;
  • Fully-Remote option;
  • Flexible or Standard working time;
  • Social Benefit Package;
  • Free courses in this field;
  • Real chances to develop professionally in the company according to one's preferences;


This would be the right role for you if you:

  • Have excellent verbal and written German (C1/C2 Level);
  • Good English level (B1 - B2 Level);
  • Previous experience in technical support will be considered as an advantage but is not a must.


All applications will be treated strictly confidential.

Only short-listed candidates will be contacted

Required skills

Customer Satisfaction
Customer Service
Technical Support
Understanding Customer Needs
Customer Communication
Technical Specifications
Technical Skills
German
English

Benefits

Additional medical insurance
Performance-based bonuses
Transport expenses covered
Job posted 19 days ago

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