Customer Support Specialist with French

As a Customer Service Representative, you'll play a vital role in providing exceptional support to customers of our client, a world-leading financial technology company. Your focus will be on delivering outstanding customer experiences, understanding that customer satisfaction is paramount to the success of any business.

• Respond promptly and effectively to incoming customer contacts via email/phone.
• Ensure responses are fast, complete, and delivered with a friendly demeanor. This includes sending follow-up emails when necessary and documenting call scripts in the ticketing system.
• Escalate customer tickets to the appropriate internal teams as needed, ensuring timely resolution of issues.
• Apply critical thinking skills to determine when cases require escalation, ensuring that customers' needs are addressed promptly and efficiently.
• Stay informed about product updates and procedures through daily checks, enabling you to provide accurate and up-to-date information to customers.
• Maintain excellent communication with your local Team Lead, fostering a constant feedback loop to improve performance and customer satisfaction.