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Customer Support Specialist with English

1630 BGN


Logo of Alorica




Regular employment

0 - 4 years of experience

Full Time

Sofia, Bulgaria


As a Customer Service Representative, you'll play a vital role in providing exceptional support to customers of our client, a world-leading financial technology company. Your focus will be on delivering outstanding customer experiences, understanding that customer satisfaction is paramount to the success of any business.

  • Respond promptly and effectively to incoming customer contacts via email/phone.
  • Ensure responses are fast, complete, and delivered with a friendly demeanor. This includes sending follow-up emails when necessary and documenting call scripts in the ticketing system.
  • Escalate customer tickets to the appropriate internal teams as needed, ensuring timely resolution of issues.
  • Apply critical thinking skills to determine when cases require escalation, ensuring that customers' needs are addressed promptly and efficiently.
  • Stay informed about product updates and procedures through daily checks, enabling you to provide accurate and up-to-date information to customers.
  • Maintain excellent communication with your local Team Lead, fostering a constant feedback loop to improve performance and customer satisfaction.

Required skills

Customer Service
Microsoft Office


Additional dental care
Additional medical insurance
Company training
Discounts from various retail chains
Food vouchers
Massages in the office
Office drinks
Performance-based bonuses
Referral bonuses
Relax zone
Sports card
Taxi vouchers
Team buildings
Job posted today


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