Customer Support Agent with Norwegian - email and chat only

We are looking for great team players who are smart, curious, self-driven and who want to be an important part of a product which has thousands of users worldwide.

Job Definition:

• Provide information about financial instruments and services of the company;
• Respond to customer requests for installation, registration and regular operations with client’s software;
• Provide support regarding technical, trading and financial issues to customers queries by email and chat;
• Verify the request details with the customer;
• Research and answer questions and solve problems for a complete customer’s satisfaction;
• Follow up on the successful completion of each case;

Requirements:

• Good level in the Norwegian language;
• Fluency in the English language;
• Good computer literacy;
• Excellent typing skills;
• Analytical and problem-solving skills;
• Ability to prioritise tasks and work with minimal supervision;
• Customer service experience will be considered as an advantage;
• Willingness to work on shifts;

Our offer:

• Great opportunity for professional and personal development within a fast growing company;
• Extensive training programs;
• Competitive remuneration package;
• Excellent working conditions;
• Cooperative team environment;