Customer Care Advisor ITAD

Logo of Ingram Micro GBS EOOD

Ingram Micro GBS EOOD

Responsibilities

Upgrade your talent by:
• Acting as a primary point of contact for customer escalations and issues related to pick-ups, reporting and system set up
• Co-ordinating and managing large projects for the assigned customers (e.g. Datacenter jobs, high value and volume of onsite activities, etc.)
• Performing all monthly billing-related activities – billing files, box orders invoicing, etc.
• Overseeing the progress of all ongoing jobs, monitor SLA completion, perform analysis to highlight SLA issues to management, work with internal groups to brig SLA improvements;
• Cross-training the rest of the team members regarding processes, customer specifics, and how to correctly support the requests for given accounts;
• Participating in team communication including but not limited to weekly team calls to discuss matters impacting department; providing feedback and constructive solutions to problems encountered by members of the team;
• Communicating escalating client issues to leadership to recommend resolution or next steps; when encountering barriers to resolution, escalating issue for management support;
• Following up on Operations tickets with the team escalate where necessary;
• Managing assets in quarantine where applicable;

You'll be a great fit if you have:

• Well-developed administrative skills
• Strong PC skills (Microsoft Office - Word, Excel, and PowerPoint)
• Fluency in verbal and written English
• Excellent writing, communications, and organizational skills
• A degree in business administration is a plus
• Relevant experience in a similar position
• Ability to work independently and as a member of a team.
• Ability to work successfully with various levels of management across time zones and business units to achieve the desired results

Required skills

Communication Skills
Cross-functional Team Leadership
Organizational
Presentation Skills
Teamwork
English

Benefits

Company training
Additional medical insurance
Fitness
Fruit and snacks in the office
Home office
Sports card
Team buildings
Job posted 21 days ago