Compliance Analyst with English
HRS Bulgaria EOOD
Regular employment / Remote Work
1 - 8 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
- Monitors the daily escalation activities of the CS team and prepares a final response to the complainant, as per the internal complaints handling procedures;
- Acts as a point of contact for specific cases and monitor regulatory changes and updates, which influence the complaints handling processes;
- Maintains and updates the internal complaints handling process and/or internal escalation procedure(s), in accordance to regulatory updates;
- Takes ownership and accountability in projects, related to the evolution of the complaints-related processes, reporting and other tools;
- Compiles complaint statistics and trends analysis to senior management on a regular basis and acts upon them.
Required skills
Compliance
Handling Complaints
English
Benefits
Food vouchers
Home office
Performance-based bonuses
Transport expenses covered
Job posted 26 days ago