Project Manager

Logo of Mercatus

Mercatus

Responsibilities

Mercatus is looking for a highly energetic and collaborative BPO Project Manager with experience leading cross functional teams. The ideal candidate should have an experience in leading projects. Candidate should be able to lead bigger teams; onboarding and hiring; coordinating trainings and tracking daily KPIs defined in the statement of work. A good understanding of Outsourcing. Excellent written and verbal communication skills is key to be successful in this role.

As BPO Project Manager at Mercatus, this is your opportunity to:

• Lead a Team of agents
• Experience with BPO projects
• Outbound /inbound project management
• Lead, motivate and support a small team within a time-sensitive and demanding environment;
• Maintain constant communication with agents and vendors to ensure proper operations of the company
• Ensure all customer KPIs are met
• Ensure operational activities remain on time
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency
• Expectations management, guiding, training
• Ensure the right people are involved in the project
• Motivate the team to deliver project scope at their best


You bring:

• Experience in leading teams
• Experience having handled multiple level reporting
• Experience preparing detailed weekly and monthly reports

For this role we value:

• Excellent written and oral communication skills
• A critical thinker that challenges assumptions and seeks new ideas
• Proactive sharing of accomplishments, knowledge and updates across the organization
• Excellent hands on experience working on Excel, Power point

We offer in return:

• The opportunity to be part of a leading and growing company
• Professional training and ongoing development to help you enhance your skills in the field of BPO and ITO verticals
• Social benefits package (20 days annual paid leave, Multisport card, Food Vouchers)
• Fun and collaborative working atmosphere

Required skills

Communication Skills
Customer Relationship Management
Customer Satisfaction
Customer Service
Multitasking
Organizational Tasks
People Management
Time Management
Written communication
Time-keeping
Understanding Customer Needs
Customer Communication
English

Benefits

Central location
Relax zone
Sports card
Job posted 16 days ago