Customer Experience Manager with Russian & English

Logo of HRS Bulgaria EOOD

HRS Bulgaria EOOD

Responsibilities

  • Work with clients sales team and other functions and continually offer input to innovate processes, systems, organization and culture to enhance end customer experience;
  • Develop and manage the back office processes and tracking systems required to support and execute prompt and effective implementation of new client programs;
  • Manage performance of OTC Customer Service Function and personnel through metrics that address quantitative, qualitative, and fiscal key performance indicators (KPI’s);
  • Provide leadership and assume responsibility for key support services including, but not limited to contact center support, training, procurement support services and production support services;
  • Provide written documentation to appropriate team members and client addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project assignments;

Required skills

Business Relationship Management
Customer Relationship Management
Customer Satisfaction
English
Russian

Benefits

Home office
Transport expenses covered
Job posted 11 days ago