Customer Experience Manager with Italian
HRS Bulgaria EOOD
Responsibilities
- Work with clients sales team and other functions and continually offer input to innovate processes, systems, organization and culture to enhance end customer experience;
- Develop and manage the back office processes and tracking systems required to support and execute prompt and effective implementation of new client programs;
- Manage performance of OTC Customer Service Function and personnel through metrics that address quantitative, qualitative, and fiscal key performance indicators (KPI’s);
- Provide leadership and assume responsibility for key support services including, but not limited to contact center support, training, procurement support services and production support services;
- Provide written documentation to appropriate team members and client addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project assignments;
Required skills
Business Management
Customer Relationship Management
Management
Team Management
English
Italian
Benefits
Home office
Transport expenses covered
Job posted 19 days ago