Specialist Quality and Control with French

Logo of BIC GBS Centre

BIC GBS Centre

Responsibilities

Main responsibilities:

  • Support the creation and maintenance of the methodology and processes library;
  • Recommend standardization of processes and help identify standardization needs as and when needed;
  • Participate and organize compliance and quality training, in support of the Senior manager Quality & Control;
  • Assist in developing performance management and measurement mechanisms to drive cost-effective service improvement, reports on performance against targets and highlights area of risk in business as usual operations;
  • Ensure Incidents in the operation of the Service line/activities under responsibility are appropriately logged, resolved, preventative actions identified, actioned and closed following the Incident Management process defined in the SLA;
  • Supports Senior Manager in ensuring that GBS local compliance risks are assessed and managed;
  • Responsible for highlighting and escalating to Senior Manager any area of risk in business as usual operations and processes.

Required skills

Attention to Detail
Microsoft Excel
Quality Assurance
Teamwork
French

Benefits

Additional medical insurance
Annual bonuses
Food vouchers
Sports card
Transport expenses covered
Job posted 26 days ago