Operator Data Support and Continuous improvement

Logo of BIC GBS Centre

BIC GBS Centre


Main responsibilities:

• Ensure that key performance indicators (KPI) are accurately and timely keyed and measured;
• Contribute to implementation of process improvements in Customer Service Line of GBS;
• Support implementation of BTS (Back to School), main European commercial events and other activities in coordination with local Supply Chain and Commercial units;
• Build analysis and contribute to implementation of new services required by internal and external customers;
• Create, review and maintain customer master data, pricing and product cross references and discounts;
• Work on IT related topics (system upgrade, EDI implementation).

Required skills

Attention to Detail
Customer Service
Enterprise Resource Planning (ERP)
Meeting Deadlines
Microsoft Excel


Additional medical insurance
Annual bonuses
Food vouchers
Sports card
Transport expenses covered