Retail Service Desk Specialist (w. German)

Лого на HRS Romania

HRS Romania

Hybrid

Hybrid

Regular employment

1 - 3 years of experience

Full Time

Bucharest, Romania

Bucharest, Romania

Описание

For one of our clients, one of the world's largest tire companies, we are looking for a Retail Service Desk Specialist (with German).


The Retail Service Desk Specialist will act as a single point of contact while providing first-level support services to the company’s contractors' franchise dealers from Germany after service activation.


Responsibilities:

  • Ensure customer satisfaction and provide solutions;
  • Receive, log, categorize, prioritize, diagnose and resolve customer issues/requests via email, chat, phone or other defined communication channels (first-level support);
  • Follow standard Service Desk operating procedures and accurately log all Service Desk tickets using the defined tracking software;
  • Document resolutions/workarounds in the documentation database;
  • Redirect issues/requests that the customer support team cannot resolve to the appropriate resolver groups;
  • Follow-up with resolver groups to ensure resolution within service level agreements;
  • Ensure accurate documentation of all requests, issues, workarounds, working instructions and documentation database;
  • Conduct outbound calls on request by Central Retail Operations;
  • Call necessary dealers and perform tasks according to the guidelines;
  • Document, resolve and channel back to the requestor;
  • Test new bugfixes, minor enhancements and full releases, according to guidelines;
  • Document results of the testing and create, if necessary, follow-up tasks for developers.


Requirements:

  • Good command of German and English (B2-C1);
  • Around 2 years of experience in customer support services;
  • Excellent communication skills, both verbal and written; ability to explain technical information clearly
  • Ability to prioritize and multitask efficiently;
  • Attention to detail and organizational skills;
  • Collaborative team spirit.


Benefits:

  • Free private medical services;
  • Flexible benefits from your favourite brands are available on the flexible benefits portal;
  • 25 vacation days/year;
  • Referral bonuses for new hires recommended by you;
  • Free access to the Bookster library;
  • Discount on products and services through agreed partnerships.


Only eligible candidates will be contacted in a maximum of 3 weeks. All information will be treated as strictly confidential.

Необходими умения

Customer Satisfaction
german
Understanding Customer Needs
Customer Communication
Fluent English
Well-organized and quick at problem-solving
German
English

Придобивки

Additional medical insurance
Christmas and Easter bonuses
Company training
Discounts from various retail chains
Fitness
Food vouchers
Fruit and snacks in the office
Holiday bonuses
Performance-based bonuses
Referral bonuses
Обявата е публикувана преди 183 дни