Partner Service Delivery Manager (PSDM) with English and French

HP Inc.
Hybrid
Project-based
1 - 2 years of experience
Full Time
Sofia, Bulgaria
Описание
This is a temporary position.
* Please note that while this position is for a temporary activity, there is potential for a longer term development.
Manage all operational matters and quality performance related to assigned PPS channel partners.
ob specifics/responsibilities:
- New Partner Setup
- Educate partners – self sufficiency/engagement model
- Deliver operational trainings (Ops guide, how to interface with HP, etc.)
- Communicate Ops guide changes, program changes, etc.
- Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.
- Ensure a close working relationship with assigned accounts.
- Ensure assigned partners make correct financial warranty claims where applicable
- Ensure all assigned accounts are meeting operational targets within Accreditation metrics
- Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.
- Take ownership of partner issues and work to satisfactory resolution
- Support and motivate channel Partners to achieve end results
- Help to drive operational improvements for assigned accounts
- Act as escalation point for all partner escalations
- Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
- Develop a very close working relationship with (country/region) channel team, attending all reviews when required
Key deliverables/accountabilities:
- Ensure that assigned channel partners deliver high quality services to customers
Education (degree) and professional experience required:
- Bachelor/Master in Business or related
- Experience in virtual team environment
- 1-2 years of experience in service delivery is an advantage
- Understanding of channel partner business model is an advantage
Other requirements:
- Fluent in written and verbal English anf French lanuage is a must.
- Fluency in other European languages is an advantage.
Personal skills and qualities:
- Strong communication skills
- Positive can-do attitude
- Customer centric approach
- Out of the box thinking – able to find solutions
- Influencing skills; Excellent teamwork skills
- Able to apply tools and technology to produce results
- Able to understand global business processes and identify impact of change
- Able to work in a pressured environment working to tight timescales
- Ability to generate strong relationships internally and externally
- Ability to identify potential issues early on and work them to a satisfactory conclusion
- Ability to operate effectively within a virtual (cross-cultural) team
- Organized and methodical approach , analytical skills
- Self-motivated
- Team player
Technical skills (procedures and documents the employee has to be acquainted with):
- MS Office
- Reporting tool /Data management
We love our work environment and career growth journey. We think you will too:
- Inspirational and collaborative team that supports your growth
- Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
- The great professional exposure with a wide range of collaborators (e.g. HP partners, other HP business and sales functions, higher management) empowers you to have a meaningful impact
What do we offer:
- Additional medical insurance
- Life insurance
- Additional days paid leave
- Food vouchers
- Wellness program (incl. Multisport cards)
- Work-life balance support including work from home opportunities
Необходими умения
Customer Satisfaction
Customer Service
Microsoft Excel
Teamwork
Virtual Teams
Self motivation
• Добро владеене на MS Office (Word
English
French
Придобивки
Additional medical insurance
Additional days paid annual leave
Annual bonuses
Sports card
Service parking (parking space)
Обявата е публикувана преди 25 дни