nPloy лого
Hybrid

Hybrid

Project-based

1 - 2 years of experience

Full Time

Sofia, Bulgaria

Описание

This is a temporary position.

* Please note that while this position is for a temporary activity, there is potential for a longer term development.

Manage all operational matters and quality performance related to assigned PPS channel partners.

ob specifics/responsibilities:

  • New Partner Setup
  • Educate partners – self sufficiency/engagement model
  • Deliver operational trainings (Ops guide, how to interface with HP, etc.)
  • Communicate Ops guide changes, program changes, etc.
  • Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.
  • Ensure a close working relationship with assigned accounts.
  • Ensure assigned partners make correct financial warranty claims where applicable
  • Ensure all assigned accounts are meeting operational targets within Accreditation metrics
  • Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.
  • Take ownership of partner issues and work to satisfactory resolution
  • Support and motivate channel Partners to achieve end results
  • Help to drive operational improvements for assigned accounts
  • Act as escalation point for all partner escalations
  • Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
  • Develop a very close working relationship with (country/region) channel team, attending all reviews when required

Key deliverables/accountabilities:

  • Ensure that assigned channel partners deliver high quality services to customers

Education (degree) and professional experience required:

  • Bachelor/Master in Business or related
  • Experience in virtual team environment
  • 1-2 years of experience in service delivery is an advantage
  • Understanding of channel partner business model is an advantage

Other requirements:

  • Fluent in written and verbal English anf French lanuage is a must.
  • Fluency in other European languages is an advantage.

Personal skills and qualities:

  • Strong communication skills
  • Positive can-do attitude
  • Customer centric approach
  • Out of the box thinking – able to find solutions
  • Influencing skills; Excellent teamwork skills
  • Able to apply tools and technology to produce results
  • Able to understand global business processes and identify impact of change
  • Able to work in a pressured environment working to tight timescales
  • Ability to generate strong relationships internally and externally
  • Ability to identify potential issues early on and work them to a satisfactory conclusion
  • Ability to operate effectively within a virtual (cross-cultural) team
  • Organized and methodical approach , analytical skills
  • Self-motivated
  • Team player

Technical skills (procedures and documents the employee has to be acquainted with):

  • MS Office
  • Reporting tool /Data management

We love our work environment and career growth journey. We think you will too:

  • Inspirational and collaborative team that supports your growth
  • Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
  • The great professional exposure with a wide range of collaborators (e.g. HP partners, other HP business and sales functions, higher management) empowers you to have a meaningful impact

What do we offer:

  • Additional medical insurance
  • Life insurance
  • Additional days paid leave
  • Food vouchers
  • Wellness program (incl. Multisport cards)
  • Work-life balance support including work from home opportunities

Необходими умения

Customer Satisfaction
Customer Service
Microsoft Excel
Teamwork
Virtual Teams
Self motivation
• Добро владеене на MS Office (Word
English
French

Придобивки

Additional medical insurance
Additional days paid annual leave
Annual bonuses
Sports card
Service parking (parking space)
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