Tier 2 Technical Support Specialist with French (non-voice project)

Лого на HRS Bulgaria EOOD

HRS Bulgaria EOOD

Responsibilities

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

Our partner is one of the leading business transformation companies. They are looking for an experienced Technical support specialist with French to join their team as it is expanding.The person will have the opportunity to build a good professional relationship with the clients and improve their experience as users.


Main Responsibilities:

  • The main focus of the role is providing technical support and assistance in problem solving to customers (via email or chat);
  • Resolving and investigating various cases escalated from the tier 1 support and escalating them even further to the responsible departments if needed;
  • Working with a specialized software.


The client offers:

  • Excellent salary;
  • Nice and friendly multicultural atmosphere;
  • Great office location;
  • Home office possibility;
  • Standard working time;
  • Free courses in this field;
  • Real chances to develop professionally in the company according to ones preferences.


This would be the right role for you if you:

  • Have excellent verbal and written French (C1/C2 Level);
  • Very good English level (B2/C1 Level);
  • Have excellent communication skills;
  • Previous experience in technical or customer support.


Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.

Required skills

Client Focus
Communication Skills
Technical Support
English
French