Support Engineer

2000 - 3500 BGN (net)

Лого на STANGA1

STANGA1

Responsibilities

Our partner - Allot -  is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base. We embrace an Agile way of working, priding ourselves on being fast, diverse and dynamic.

What you’ll do:

  • Provide excellent, dedicated and proactive support service
  • Perform deep problem investigation into system logs and behaviour
  • Provide technical guidance and solutions to the company's customers and partners
  • Problem reproduction and lab simulations
  • Working with higher tier support teams and travel to customer sites according to need.

All while maintaining direct contact with key customers in the EMEA region off-site and on-site to assure customer satisfaction and success. Serving mainly EMEA customer but with opportunities to serve and travel globally!


What you should have:

  • At least 3-5 years hands-on experience with networking LAN/WAN environments, preferably with:
  • ISPs, Telco's and Mobile Operators, Tier1/Tier2 networks.
  • Mobile data/cable operators.
  • Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing.
  • Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation.
  • Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred).
  • Windows Server OS knowledge and operation – an advantage.
  • Work experience with the security world 
  • Experienced in customer care working with CRM systems.


Advantages:

  • Hands-on experience in routing protocols like BGP, PBR, etc. – an advantage.
  • Knowledge in Shell/Perl scripting – an advantage.
  • Knowledge in database SQL querying and database administration – an advantage.
  • Proved experience in working directly in a T1 EMEA customers - advantage


What we offer:

  • Experience in diverse international projects and clients
  • Friendly and knowledge-sharing environment
  • Career opportunities
  • Interesting projects

Required skills

Firewall
Linux
Network Security
Networking
Technical Support
Telecommunications
CentOS
TCP/IP
ISP
English

Benefits

Additional medical insurance
Food vouchers
Fruit and snacks in the office
Home office
Referral bonuses
Sports card
Team buildings
Обявата е публикувана преди 38 дни