Customer Success Specialist with French (part-time)

Лого на Pontica Solutions

Pontica Solutions

Responsibilities

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our new team in Varna and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:

  • Ensure good communication between couriers and customers to guarantee the success of each delivery.
  • Resolve problems that may arise during deliveries.
  • Make sudden, late-notice changes when necessary.
  • Troubleshoot client and driver issues.
  • Work in collaboration with LiveOps team to improve operational performance.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in French. Good knowledge of English.
  • Previous experience in customer services will be a plus.
  • Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
  • Tech-savvy with strong problem-solving skills.

WHAT WE OFFER:

  • An attractive remuneration + performance bonuses. Referral bonuses.
  • Different shifts (Monday-Sunday). Transport costs covered.
  • Part-time options.
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

Required skills

Client Focus
Customer Satisfaction
Customer Service
English
French

Benefits

Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Massages in the office
Office drinks
Performance-based bonuses
Preferential bank credit terms
Referral bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered
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