Technical Support Representative Level 1 with German (fully remote)

Main Responsibilities:

• Provide advanced Hardware, Software, and Network problem diagnosis resolution to customers and end-users;
• Perform High-level technical guidance and assistance in problem-solving, analyze system logs and perform remote troubleshooting;
• Maintain thorough documentation of troubleshooting steps, issue resolutions, and customer interactions to facilitate knowledge sharing and improve support efficiency;
• Consistently achieve client KPIs and actively participate in the improvement of the existing client Knowledge Database;

The Client Offers:

• Competetive salary;
• Great bonus system;
• Nice and friendly multicultural atmosphere;
• Opportunity to work fully remotely from every place in Bulgaria after the on-site training session;
• Standard working time (Monday - Friday);
• Great social benefit package;
• Free courses in this field, continues training and upskilling program;
• Real chances to develop professionally in the company according to one's preferences.

This would be the right role for you if you:

• Have excellent verbal and written German (C1/C2 Level);
• Very good English level (B2 Level);
• Previous experience in Software and Hardware troubleshooting support is a must;
• Experience with Networking, VoIP, Linux will be considered an advantage;
• Analytical and systematic problem solving skills required.

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.