Team Manager (gaming project)

Лого на Pontica Solutions

Pontica Solutions

Responsibilities

**All interviews will be conducted remotely (online or by phone).

Our client is a Swedish triple-A game studio that develops and publishes its own games. It has rapidly grown from a start-up to a large team of world-class industry professionals based in Malmö and London currently working on several new projects which will be developed for PC and next-gen consoles.

If you have a passion for gaming, Discord is not a mystery for you and you want to build the player support team of an awesome game company from scratch, apply now!

YOUR ROLE:

  • Organize the player support team, gather, and centralize knowledge.
  • Responsible for the team performance; improve their skills and KPIs.
  • Deliver world-class service to the gaming community.
  • Responsible for the selection, training, professional development, and assessment of the support specialists.
  • Delegate effectively within the team to deliver business results.
  • Execute regular reporting to both Client and C-level management in Pontica.
  • Work with all departments in the company to ensure smooth operations.

REQUIRED SKILLS:

  • Experience as a Team Lead/Team Manager/Supervisor or relevant in the gaming industry.
  • Deep knowledge of Discord, social media channels, and ticketing systems.
  • Excellent communication, people management, and problem-solving skills.
  • MS Office proficiency.
  • Fluent in English. Additional foreign language will be an advantage.
  • Tech-savvy, passionate about gaming, reliable, and positive.

WHAT WE OFFER:

  • An attractive remuneration + annual review and annual bonus. Referral bonuses.
  • Work with experienced professionals in the gaming industry from Sweden and the UK.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.

Required skills

Client Focus
Customer Satisfaction
Customer Service
Team Management
English

Benefits

Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Massages in the office
Office drinks
Performance-based bonuses
Preferential bank credit terms
Referral bonuses
Relax zone
Sports card
Team buildings
Обявата е публикувана преди 36 дни