Sports Betting Support Specialist with English and Arabic

Лого на Pontica Solutions

Pontica Solutions



Regular employment

0 - 2 years of experience

Full Time / Part Time

Sofia, Bulgaria


**All interviews will be conducted remotely (online or by phone).

Our client is a startup provider of high-quality sports betting platform. If you have a passion for sports and want to build a successful career in customer services, check it out!


  • Develop and maintain relationships with customers mainly over chat and email.
  • Review and refund suspicious deposits made by clients on the platform.
  • Request and review client ID documents when necessary.
  • Execute an organized, efficient and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.


  • Fluent English.
  • Previous experience in the sports betting industry/client services will be a huge advantage.
  • Excellent computer literacy.
  • Excellent interpersonal and communication skills.
  • Very good customer orientation.


  • An attractive remuneration + monthly performance bonuses. Referral bonuses.
  • Flexible working time
  • 20 days of paid leave per year + 2 days off for volunteering
  • Full training provided
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.

Необходими умения

Client Focus
Communication Skills
Computer Skills
Customer Satisfaction
Customer Service
Relationship Building


Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Fruit and snacks in the office
Massages in the office
Office drinks
Performance-based bonuses
Referral bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered
Обявата е публикувана преди 23 дни