Quality Assurance Specialist with Russian

Лого на HRS Bulgaria EOOD

HRS Bulgaria EOOD

Responsibilities

  • Reviews the quality of the work and the performance of the support team;
  • Monitors and ensures that the issues and cases are effectively and timely managed and resolved;
  • Identifies training needs and provides feedback and coaching regarding the case handling to the agents.

Required skills

Outsourcing
Quality Assurance
English
Russian

Benefits

Additional days paid annual leave
Additional dental care
Additional medical insurance
Food vouchers
Home office
Sports card
Taxi vouchers
Обявата е публикувана преди 11 дни