Player Support with Italian and English (Bandai Namco)

Лого на Pontica Solutions

Pontica Solutions

Responsibilities

Our client Bandai Namco is a world-wide recognized Japanese company developing and publishing video games many of which have been an irreplaceable part of every gamer’s childhood. Bandai Namco gives you the chance not only to revive your gaming experience but also to be part of a global, inspiring, and challenging company where you can grow as a professional while having never-ending fun!

YOUR ROLE:

  • Develop and maintain relationships with gamers across Europe mainly over chat and email.
  • Communicate with existing clients in different forums and help them use the company`s merchandise.
  • Ensure clients receive the highest level of customer service.
  • Execute an organized, efficient, and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Excellent knowledge of Italian and English is a must.
  • Interest in the gaming world and desire to adapt your knowledge in terms of game innovations.
  • Excellent interpersonal and communication skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Previous experience in client services or solid gaming experience will be considered an advantage (e.g. knowledge of Discord and Reddit).

WHAT WE OFFER:

  • An attractive remuneration + 3 types of performance bonuses. Referral bonuses.
  • Fixed working hours (Monday-Saturday). Transportation costs – covered for late shifts.
  • Additional health insurance and other social benefits.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment.

Required skills

Client Focus
Client Servicing
English
Italian

Benefits

Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Home office
Massages in the office
Office drinks
Performance-based bonuses
Preferential terms when using credit from a bank with which the company operates
Referral bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered
Обявата е публикувана преди 57 дни