Non-voice support agent with English

At our company we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.

Our partner, a leading global company in the iGaming industry and new for the Bulgarian market, is currently seeking motivated specialists to join their dynamic, multilingual team for the following position

Non-voice support agent with English

Main responsibilities:

- Respond to customer inquiries via live chat and email in a timely and professional manner;
- Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay;
- Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers.

Our client offers:

- Competitive salary;
- Attractive bonus system;
- Excellent benefit package;
- Multisport Card;
- Great office locations in Sofia;
- Flexible working hours;
- Ability for career and professional growth within the industry;
- A supportive and collaborative work environment.

Job requirements:

- Fluency English (C1);
- Availability to work an 8-hour shift with 24/7 coverage;
- Being able to work from the office in Sofia;
- Minimum of 6 months of experience as a customer support representative in the iGaming industry.

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.