Merchant Advisor with Portuguese and English for an e-wallet company

Лого на Pontica Solutions

Pontica Solutions

Responsibilities

**All interviews will be conducted remotely (online or by phone).

Our client is an industry-leading provider of online payment solutions. Using the latest security and fraud protection technology, they provide customers with a fast, secure way of transferring funds so they can make online purchases safely. Аpply, if you want to build a successful career in client services and account management.

YOUR ROLE:

  • Communicate with the company`s B2B and B2C clients over chat and email.
  • Conduct outbound verifications calls.
  • Help clients solve issues related to failed transactions, personal identification and assist with onboarding new merchants.
  • Ensure clients receive the highest level of customer service.
  • Execute an organized, efficient, and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Fluent in Portuguese.
  • Good knowledge of written English.
  • Excellent computer literacy.
  • Excellent interpersonal and communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Previous experience in account management/payment industry/digital wallet will be considered a huge advantage.

WHAT WE OFFER:

  • An attractive remuneration + monthly bonus. Referral bonuses.
  • Free sports card and additional health insurance. Exclusive discounts & offers.
  • Trainings and extensive performance improvement programs.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

Required skills

Compliance
Customer Satisfaction
Customer Service
English
Portuguese

Benefits

Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Massages in the office
Office drinks
Performance-based bonuses
Preferential terms when using credit from a bank with which the company operates
Referral bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered