nPloy лого

Medical Support Specialist with German (fully remote)

2200 - 2400 BGN

(net)

Лого на HRS Bulgaria EOOD

HRS Bulgaria EOOD

Home office

Home office

Regular employment

1 - 2 years of experience

Full Time

Sofia, Bulgaria

Описание

Responsibilities:

  • Processes inbound calls/chats/e-mails from customers;
  • Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed; 
  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators; 
  • Advising and informing customers regarding clients' products and services; 
  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately; 
  • Proactively provide support and assistance to colleagues and work together as a team.

Необходими умения

Communication Skills
Customer Service
Proactive
Time Management
BPO
German
English

Придобивки

Additional medical insurance
Company training
Food vouchers
Home office
Performance-based bonuses
Sports card
Team buildings
Discounts from various retail chains
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