Level 2 Technical Support with Dutch

Лого на HRS Bulgaria EOOD

HRS Bulgaria EOOD

Responsibilities

Main Responsibilities:

  • Provides direct support to Level 1 agents to resolve our Client’s (world biggest computer technology company) customer cases.
  • Responsible for providing, to external customer accounts, telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Required skills

Technical Support
Technology
English
Dutch

Benefits

Food vouchers
Home office
Transport expenses covered
Обявата е публикувана преди 7 дни