**All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for a motivated professional to join our Operations department in Sofia.
- Collaborate with Operations to identify reporting needs.
- Gather customer data of all types from multiple resources.
- Perform analysis using different tools and use mainly Excel for presenting the data analysis.
- Generate regular and ad-hoc reports to track performance and identify KPIs.
- Monitor the performance of Operations to produce conclusions.
- 2+ years of experience in a similar analytical role (preferably in the BPO sector).
- Proficiency in Excel, Google Sheets. Experience with databases and BI tools will be considered as an advantage.
- University degree in Business Studies/Economics.
- Fluent in English.
- Self-motivated, tech-savvy with strong analytical skills.
WHAT WE OFFER:
An attractive remuneration + annual review. Referral bonuses.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, personal and professional development.
- Permanent employment; full-time.
- Employer: Pontica Solutions Ltd.