Customer Support Specialist with French (Canadian) and English

Лого на Pontica Solutions

Pontica Solutions

Responsibilities

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for customer support specialists to work for our newest client – an international company providing background checks and employment screenings, through innovative, web-based technology.

YOUR ROLE:

  • Help users and clients use the platform (email, chat, and phone communication).
  • Provide support with the online form, status of the application, registration to the system.
  • Ensure clients receive the highest level of customer service.
  • Follow guidelines and policies; execute an organized, efficient, and structured working process.

REQUIRED SKILLS:

  • Fluent in Canadian French and English.
  • Previous experience in a customer support role will be an advantage.
  • Excellent computer literacy and proficient with MS Office applications.
  • Excellent interpersonal and communication skills.
  • Very good customer orientation.

WHAT WE OFFER:

  • An attractive remuneration + monthly performance bonuses. Referral bonuses.
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

Required skills

Customer Satisfaction
Customer Service
Customer requirements understanding
English
French

Benefits

Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Massages in the office
Office drinks
Performance-based bonuses
Preferential terms when using credit from a bank with which the company operates
Referral bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered