Customer Support Representative

Responsibilities:
• You will provide client customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues;
• Triage incident service requests by Outbound phone calls, email, or web portal as a point of contact;
• Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer;
• Manage the life-cycle of the incident to ensure the customer’s incident is resolved proactively by communicating all updates.