Customer Inquiries Processing Agent with German language

Responsibilities:

• Respond to and resolve customer queries by phone and email.
• Provide customers with advice and information regarding clients' products and services.
• Understand customers' needs in order to deliver the best solution possible and ensure customer satisfaction.
• Navigate multiple systems simultaneuously in order to update e-records.
• Proactively provide support and assistance to colleagues and work together as a team.

Requirements:

• Fluency in German language (C1 level).
• Good command in English (B2 level).
• Strong communication skills.
• Problem-solving and decision-making skills.

What the company offers:

• Competitive salary.
• Great social package;
• Nice and friendly atmosphere and opportunity to work with motivated professionals;
• Lots of fun activities and team buildings.
• An opportunity to grow in one of leading outsourcing companies in Bulgaria.