Back-office Platform Coordinator (Non-voice)

For one of our clients, an innovative and leading company specializing in client services, we are looking for:

Back-office Platform Coordinator (Non-voice)

· Manage incoming and outgoing interactions with customers, adeptly identify and address their needs to ensure satisfaction with the platform services.

· Demonstrate exceptional problem-solving prowess, swiftly resolving any issues by providing clear explanations and innovative solutions for valued customers.

· Drive towards personal and team targets and provide valuable insights to enhance the cryptocurrency platform

· Collaborate closely with colleagues and management to deliver exceptional customer service