OTC Manager with Italian or Russian or French

Лого на HRS Bulgaria EOOD

HRS Bulgaria EOOD


Main Responsibilities:
- Manage performance of OTC Customer Service Function and personnel through metrics
that address quantitative, qualitative, and fiscal key performance indicators (KPI’s); 
- Provide leadership and assume responsibility for key support services including, but not
limited to contact center support, training, procurement support services and production support
- Manage a team of 50+ Order to Cash resources for a large sized company and possess excellent domain & hands on expertise; 
- Ensure delivery per customer expectation along with meeting defined SLA and ensure customer satisfaction;
- Communicate, coordinate & initiate actions ensuring seamless & smooth function of the
- Provide written documentation to appropriate team members and client addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project.

Required skills

Key Performance Indicators
Service-Level Agreements (SLA)
Team Leadership
Team Management
Accounts Receivable


Annual bonuses
Company training
Food vouchers
Performance-based bonuses
Service parking (parking space)
Sports card
Team buildings
Transport expenses covered
Обявата е публикувана преди 42 дни